Last updated: November 12, 2026
These terms apply to training, consults, daycare, and boarding with Elite Training Centers, LLC, 278 Oakwood Drive, Glastonbury, CT 06033. By booking a service with us, you agree to them.
Our Services
- Board and Train, daycare, boarding, and day training take place at our Glastonbury facility.
- Private lessons and In-Home Consults take place in your home (or a park, the vet, or another agreed location) in Connecticut, New York, Rhode Island, or Massachusetts. We don’t offer group classes or private lessons at our facility.
- We use positive reinforcement, reward-based training.
Before Your Dog Starts
- Every new dog coming to our facility for daycare, boarding, day training, or Board and Train starts with a free Meet and Greet day, so we both know it’s the right fit.
- Before a dog’s first visit we need current distemper (DHPP), Bordetella, and rabies vaccines, and the town dog license. Puppies need their full series of three distemper shots plus rabies and Bordetella.
- An In-Home Consult is required before booking the 3 Week Custom Board and Train, 4 Week Rehab Board and Train, or our in-home reactive program.
Cases We Refer Out
We work with fear-based and general reactivity. We don’t take people aggression or dog aggression cases. If your dog’s needs are beyond what we handle, we’ll tell you upfront and refer you to a trusted specialist rather than take a booking that won’t work. Training builds real, lasting improvement, but no trainer can promise a specific result, and results depend on the practice your family keeps up at home.
Payment, Refunds, and Cancellations
Daycare and boarding are paid in full when we approve your request. Private lessons and day training are paid in full when we confirm your booking. Board and Train is 50% when we confirm and 50% at drop-off. Consults are paid in full and held as a credit toward a program for 6 months. Boarding cancels free with 48 hours’ notice; with less notice, one night per dog is charged (50% of the stay for holiday stays, which have a 3-night minimum). Early pickup leaves the unused nights as credit on your account. Daycare can be cancelled any time. Once training starts, every training program is non-refundable; case by case, we may turn unused days or sessions into credit toward other training with us. Training starts at your dog’s Meet and Greet, Board and Train drop-off, first day of day training, or first in-home lesson, whichever comes first. Before that, Board and Train is fully refunded with 7 or more days’ notice, with a $250 fee inside 7 days, and lesson and day training packages are fully refunded with 7 or more days’ notice. A lesson moved with under 24 hours’ notice, or missed, counts as used. Full details are on our Returns and Refund Policy page.
Drop-Off and Pickup
For daycare, boarding, and Board and Train: park in the front lot. Our entrance is around back, so call or text our pickup and drop-off line at 860-748-4712 when you arrive and we’ll come meet you. A leash is required at drop-off and pickup.
SMS Terms
Elite Training Centers, LLC may send text messages about your bookings, reminders, payments, your dog’s care and training, and responses to your inquiries. You opt in by checking the text-consent box on our website forms or by texting us first. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. You can also call 860-579-6441 or email Enrollment@EliteTrainingCenters.Net. Consent to receive texts is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.
Contact
Questions about these terms? Call or text 860-579-6441 or email myetc@elitetrainingcenters.net.
Let’s talk about your dog.
A real trainer calls you back the same day with a straight answer on what fits and what it costs.