Last updated: October 28, 2026
This policy covers training, consults, daycare, and boarding booked with Elite Training Centers, LLC, 278 Oakwood Drive, Glastonbury, CT 06033. It matches the terms in My ETC, our client portal, and we go over it with every family at booking so nobody is surprised later.
When You’re Charged
- Daycare and boarding (regular and holiday): paid in full when we approve your request.
- Private lessons and day training: paid in full when we confirm your booking.
- Board and Train: 50% when we confirm, and 50% at drop-off.
- In-Home Consults: paid in full ($500 in Connecticut, $600 out of state) and held as a credit toward a training program for 6 months.
- Daycare, day training, and lesson packs: charged when you buy them and used one visit at a time.
- Payments run through Square. Connecticut sales tax applies where the law requires it.
Boarding
- Regular stays: cancel with at least 48 hours’ notice before check-in at no charge. With less notice, or a no-show, one night per dog is charged, since we held that spot just for your pup.
- Holiday stays: 3-night minimum. Cancel with at least 48 hours’ notice before check-in at no charge. With less notice, or a no-show, 50% of the stay is charged.
- Early pickup: the stay stays paid, and the unused nights become account credit toward your next booking.
Daycare
Cancel any time. Same day is fine.
Training
Once training starts, every program is non-refundable. Case by case, we may turn unused days or sessions into credit toward other training with us. Training starts at your dog’s Meet and Greet, Board and Train drop-off, first day of day training, or first in-home lesson, whichever comes first.
- Board and Train: full refund with 7 or more days’ notice before training starts. Inside 7 days, a $250 fee comes out of the deposit. Once training has started, no refund; credit case by case.
- Day training and lesson packages: full refund with 7 or more days’ notice before training starts. Once training has started, no refund; credit case by case. A single day training day can be moved up to the same day; it stays in your pack.
- Private lessons: before training starts, full refund with 7 or more days’ notice. Once training has started, no refund. A lesson moved with 7 or more days’ notice is simply rescheduled; inside 7 days, we review each one and either reschedule it, credit it, or count it as used. A lesson cancelled or moved with under 24 hours’ notice, or missed, counts as used.
- In-Home Consults: non-refundable, but the amount stays on your account as a credit toward a program for 6 months.
Quick Reference
| Service | Charged | Cancel in time | Cancel late |
|---|---|---|---|
| Boarding (regular) | Paid in full when approved | 48+ hours: no charge | Under 48 hours or no-show: one night per dog |
| Boarding (holiday) | Paid in full when approved | 48+ hours: no charge | Under 48 hours or no-show: 50% of the stay |
| Daycare | Paid in full when approved | Any time, same day is fine | Any time, same day is fine |
| Board and Train | 50% confirmed, 50% at drop-off | 7+ days before training starts: full refund | Inside 7 days: $250 fee. Once started: no refund, credit case by case |
| Day Training and Lesson Packs | In full at purchase | 7+ days before training starts: full refund | Once started: no refund, credit case by case |
| Private Lessons | In full when confirmed | 7+ days before training starts: full refund | Once started: no refund, credit case by case. Inside 7 days: reschedule or credit, our call. Under 24 hours or missed: counts as used |
| In-Home Consult | In full | Non-refundable, 6-month credit | Non-refundable, 6-month credit |
Refunds go back to your original payment method through Square. Credits stay on your My ETC account and come off your next booking automatically. My ETC shows any fee before you confirm a cancellation.
Multi-Dog Discount
Training: 10% off the second dog and each additional dog in the same household enrolled in the same program, unless a promotion says otherwise. Discounts don’t combine unless we say so in writing.
Questions or Changes
Need to change or cancel a booking? Reach out as early as you can. Call or text 860-579-6441 or email myetc@elitetrainingcenters.net.
Let’s talk about your dog.
A real trainer calls you back the same day with a straight answer on what fits and what it costs.