ELITE TRAINING CENTERS, LLC
278 Oakwood Dr., Glastonbury, CT 06033 · 860.579.6441 · Enrollment@EliteTrainingCenters.Net

Privacy Policy

Rev. 2026-10c · Covers My ETC, our client portal, at elitetrainingcenters.net, our texts and emails, and the information we keep about you and your dog.

Short version: we collect what we need to take great care of your dog, keep you in the loop, and get paid. We don't sell your information, and we don't hand your phone number to anyone for marketing. Here's the long version.

1. What we collect

• About you: name, email, mobile and other phone numbers, home address, how you heard about us, and the emergency contacts you give us (their name, relationship, phone, and whether they can pick up your dog).
• About your dog: name, breed, sex, birthday, weight, color, photo, vet clinic and phone, medications, allergies, feeding, behavior notes, and any history you give us on the Reactive Dog Addendum.
• Vaccine and license records: the photos or PDFs you upload and the expiration dates on them.
• Bookings and visits: every request, confirmation, check-in, check-out, kennel assignment, cancellation, and the notes our staff write during a visit.
• Payments: handled by Square. We keep the Square customer ID, and for a card on file only the brand, last four digits, and expiration date. Your full card number never touches our systems.
• Signatures: when you sign an agreement we record your typed name, the date and time, the revision you signed, your answers to its questions, and the IP address you signed from.
• Messages: the texts and emails we send you and your replies, kept on your account so our team can see the history.
• Photos and video of your dog taken during visits for report cards and training.
• Technical: a login cookie so you stay signed in, and standard server logs (IP address, browser, pages visited) that our host keeps for security.

2. How we use it

• To run your dog's visits safely: knowing who they are, what they eat, what they take, what they're afraid of, and who to call.
• To review and confirm requests, assign kennels, and run our daily board.
• To contact you about bookings: confirmations, reminders, pick-up and drop-off updates, and record reminders.
• To bill you through Square and keep a record of what was paid and refunded.
• To send report cards and training homework.
• To meet legal and insurance requirements, like keeping signed agreements and vaccine records.
• To show your dog's photos or video on our website and social media, unless you opted out on your agreement.

We don't use your information for anything that doesn't relate to your dog's care or our business with you.

3. Texting

When you give us your mobile number and create an account, you're agreeing to receive texts from Elite Training Centers about your account and bookings. Message frequency depends on your bookings. Message and data rates may apply. Reply STOP to any message to opt out of texts and HELP for help; you can also call 860.579.6441. Marketing texts only go out if you separately opt in. Your phone number and your text opt-in are never shared with or sold to third parties for their marketing.

4. Who we share with

We share only what each one needs to do its job:

• Square processes payments and stores cards on file. Square has its own privacy policy.
• Quo delivers our texts and phone calls.
• WP Engine hosts our website and the portal, including its database and backups.
• Email is sent through our email provider.
• Google Drive may hold report-card videos we share with you.
• Your vet, emergency contacts, and emergency animal hospitals when your dog needs care and we can't reach you, or when you've told us someone can pick up.
• Animal control, public health, or law enforcement when the law requires it (for example, a bite report) or to protect someone's safety.
• Professional advisors (accountant, attorney, insurer) when needed for our business, under confidentiality.

We don't sell personal information, and we don't give it to anyone for their own marketing.

5. How we protect it

• The portal runs over HTTPS (encrypted) on a managed WordPress host with a firewall, malware scanning, and daily backups.
• Vaccine records and other uploads are stored in a private folder that can't be opened from the web. They're served only to you and to our logged-in staff.
• Card numbers are never stored by us; Square holds them.
• Only our staff can see client files, and each staff member has their own login. Staff notes about your dog are internal and never shown in the client portal.
• Passwords are stored hashed, so even we can't read them.

No system is perfect. If we ever learn of a breach that affects your information, we'll tell you as the law requires.

6. How long we keep it

We keep your account and your dog's file while you're a client. After your last visit we keep signed agreements, visit records, incident notes, and payment records for at least 7 years, because Connecticut law, our insurance, and tax rules call for it. Vaccine uploads are kept while they're current and for 3 years after, in case a question comes up about a visit. You can ask us to delete the rest of your account at any time, and we will, except for what we have to keep.

7. Your choices

• See and fix your info: everything about you and your dog is editable in the portal. Ask us if something can't be changed there.
• Get a copy: email us and we'll send you what we have on file for you.
• Delete: ask us to close your account. We'll remove what we're not required to keep.
• Texts: reply STOP to any text.
• Photos and video: tick the opt-out box on your agreement, or tell us any time, and we won't post your dog.
• Cookies: the portal uses only the cookie that keeps you logged in. You can clear it by logging out.

8. Children

The portal is for adults. We don't knowingly collect information from anyone under 18, and account holders have to be at least 18.

9. Other websites

Payment links go to Square, and report-card videos may be on Google Drive. Those sites have their own privacy policies, and this one doesn't cover them.

10. Changes

If we change this policy we'll update the revision date at the top and ask you to accept the new version the next time you log in to the portal. Big changes we'll also email you about.

11. Contact

Questions about your information? Call 860.579.6441 or email Enrollment@EliteTrainingCenters.Net. Elite Training Centers, LLC, 278 Oakwood Dr., Glastonbury, CT 06033.